In her article “Hot Times in the Arctic“, Cecilia Bitz, a professor of atmospheric sciences at the University of Washington, writes:
On our current greenhouse emissions trajectories, the Arctic Ocean is expected to be ice-free in late summer by about midcentury or possibly as early as 2030
That sounds truly scary and beyond imagination in terms of the impact that will have on the ecosystem and the fauna up there.
Here’s what made me smile this morning when reading an article about Meera Sodha in the New York Times:
You know when you realize what you’re eating is just so magnificent, and there’s a sort of rip in the atmosphere?” she said. ”My brain started racing and I thought, how do I make this?
DestinationCRM.com suggests looking closer and making customer journey maps more detailed by taking context into account:
A proper customer service journey map takes customer context into account. Was the customer a frequent flyer who just scored a rare upgrade? Did the customer just buy something from a retail location? Did the customer just bounce from a web FAQ to a chatbot to a chat agent?
I found this does get talked about a lot but hardly ever codified in a structured way. And, this really requires you to take a step back and look with fresh eyes for possible pitfalls.
Germany’s Autohaus: BMW CEO Harald Krüger promises 12 straight up electric vehicles and a further 13 plug-in hybrids by 2025.
He further said:
We will soon be able to offer every model with every powertrain.